Very quick and easy. Received multiple emails keeping me notified of the order status. My part arrived in approx 4 days neatly packed and undamaged. I would recommend Jim Ellis VW parts to others.
Great parts and quick service!!
Thanks so much
These guys know what there doing!! the web page is awesome, and on the phone their even better. So very helpful!!! found my new VW dealer.
Best ordering experience I have ever had ordering parts from a dealer. Fast shipping, low prices vs local dealer, kept me informed of where my package was.
Very helpful customer service, called to follow up and amend order to make sure correct parts are being received.
Jim Ellis VW Parts was one of two places online that carried the part i needed, my part arrived fairly fast (3 days) the other place i found the part was located in China so Jim Ellis was defiantly the way to go, the only issue i ran into was the part i purchased didn't come with an O-Ring but it wasn't a big deal, thank you Jim Ellis for everything.
Fast shipping and Great price! I will be ordering more in the future.
Good job filling my order.
great price and fast shipping.
The parts were accurate, amazing prices and delivery was super fast. Super happy I found this sight for my VW Touareg, will definitely use again!!!
Web site was easy to deal with. Cheaper delivery option compared with other VW sites.
The order was accurate and about 30% less expensive than any other dealer. The shipping was fast. everything was better than I expected.
Faster turn around on getting me parts I need, large or small. Assembly drawings are very helpful. A really big help on a used car rebuild/refurbish, 2004 VW R32.
Did what was expected at a fair price.
The part diagrams were easy to find and were very helpful in determining what was needed. They kept me informed of their projected shipping date and the parts arrived as promised. I'd say they are very easy to do business with and I expect to be buying my hard to find VW parts from them from now on.
By far the best selection and prices for VW/Audi parts. They've been invaluable in my rebuild projects.
Excellent Service. I like very detailed order information. All ordered parts were packed well.
Great service! Will use again
Delivered on time, parts work great
The entire transaction went very smoothly and I wouldnt hesitate to use these services again.
Is the best store to buy..
VW factory parts were sent in a timely manner and delivered via 2nd day service. Almost as fast as through my local VW dealer but at very friendly prices!
Parts were delivered to NZ, were packed well and exactly what I ordered.
Excellent prompt accurate parts delivered! I highly recommend Jim Ellis VW Parts!
Shipping is a little on the high side though!
I will definitely use Jim Ellis Vw again in the future
Very good service ,thanks
Super fast delivery, good packaging!
Excellent service from real people.
Knowledgeable and helpful.
They had the parts and delivered them in a timely manner...
I would buy from them again, and would refer a friend to them... nuff said!!
Great source of genuine VW parts at competitive prices.
Great service accuracy and response
I ordered the wrong part and paid by Paypal. Then I called and they advised that I order the right part and they will cancel the other. They did, no problem. Very nice, helpful, and easy. Thanks.
Jim Ellis VW Parts does an excellent job not just in prompt shipping, but kept me in the loop as to what is happening with the item.
Provided parts on time at a good price.
Website was easy to navigate, parts were delivered fast and constant updates as to the status of my order! Really great buying experience!
I worked with my local dealership to get the part number/description but they were at least $70 more for the part.
I ordered the part and then called the parts dept at Jim Elllis to make sure I had the wiring harness for the driver side. The man checked my order and stated that I had actually ordered the passenger side. He changed the order to reflect what I truly needed and shipped the package the same day.
Very satisfied with the entire process. You can tell that this is a well organized business. I appreciate the attention to detail.
Quick delivery and easy return, shipping costs are a little higher than most places, but the lower price on parts more than makes up for it.
JW Ellis had the exact part I needed to get my VW Passat running again.
Fast ship time and easy to use website! Kept me very informed through out my order being processed.
Mark in the parts department went well beyond good customer service - he was great! He called me and let me know the status and kept me informed with emails. He had to order the parts from Germany and warned it may take ten days, but I had the parts in five days.
prompt service, very reasonable price, could not find part in the UK, delivery price also very reasonable.
Being an international customer from Australia, the team at Jim Ellis have been extremely helpful. Being quick to respond and supply any additional information required. Their prices are good and all packages are packed extremely well and dispatched quickly.
They also kept me informed of progress every step of the way.
I will definitely continue to support them. I would definitely refer people to Jim Ellis with complete confidence.
I liked very much the interface that showed the exploded diagrams and where the parts fit - it greatly reduced the time I needed to double check I ordered the correct part.
After I placed the order, I appreciated the updates on the status of the order.
Both came on top of prompt shipping and fast general service.
Great service and cheap parts from Jim Ellis.. Very happy.
Easy web site to navigate. Follow up was prompt and accurate. Delivery was speedy!What else could you ask for!!
Like online parts catalog
never replied to my emails , had to pay extra for customs , the delivery was slow however the goods arrived undamaged .so not all bad .
Quick acknowledgement of order with confirmation of shipment. Tracking provided as needed. items correct to application, informative web site for order referencing.
Part arrived fast and tracking updates kept me informed. Part was new and the right fit for my car.
As always an excelent servicios! Nobody makes better service
I received the ordered part in a reasonable time frame and was the correct part. Had not problem finding the part I was looking for.
good pricing, kept informed, prompt delivery
Orders are always promptly despatched and advised with excellent follow up
Great to deal with. Jim sells me stuff that I couldnt get otherwise.
Excellent service, super website information for ordering
The site was easy to use, the parts range is extensive, the price was excellent, however shipping took too long and some screw covers to complete the installation where not included.
Excellent, thank you. My 02M gearbox back to life
Got the exact parts that I needed at a better than local price. Shipping was very reasonable.
Parts staff double checked my order against my vin to make sure I was getting the correct parts and informed me of two parts listed wrong and took care of the problem for me.
I will be buying here again in the future.
Im very satisfied with the price, service and quality of the product.
Great support and quick shipping. Will buy again.
they had my parts in stock. excellent communication from the parts manager.
Everything went smoothly. Very good to deal with. Well priced original parts
Fast turn around!
Ill do it again!
part exactly has described shipped fast
Great prices and quick shipment
First class customer service, I was very impressed. I wish we had that level of customer service in Australia.
thank you very much. I happy to buy from you
Good price and timely delivery.
Great prices, fast shipping.
Parts as ordered, fast efficient shipping.
Jim Ellis shipped my order the same day I ordered. I am very pleased with promptness of processing the order and the feedback letting me know when it shipped. I will definitely be ordering again from Jim Ellis.
I live in the caribbean island of Barbados and i recently odered a number of articles i needed fof my VW Bora. I am indeed impressdd with the quality of service rendered by Jim Ellis. The parts were the correct ones and i was able to follow the shipping process. They also reached me in a reasonably accepted time frame. Jim Ellis will now be my preferred place for shopping online. I do not hesitate recommending it to those persons looking for genuine vw parts. Well done Jim Ellis.
My experience with Jim Ellis was absolutely amazing. I received several emails with updates on my shipment. It took only 3 days to receive my part via USPS in California. I will definitely be using Jim Ellis VW parts again, plus recommending to all my fellow VW owners. Affordable, quick and completly professional, Jim Ellis is the best!
Found some hard to find bits, order arrived quickly. I will definitely order through Jim Ellis again.
Great service and I was kept posted on my order all the way. I will use Jim again.
Fast shipping and great customer service. 12 bucks shipping for a drain plug seems excessive. I ordered anyway because I felt I could count on the correct part getting to me on time. Thanks again!
shipping is a little slow, otherwise parts are good. Also the credit card screen kept timing out and had to resubmit like 6 times.
I received the parts in good condition and on time at a lower price than my local dealer.
Jim Ellis VW Parts has provided excellent service for me, even bundling separate orders and refunding the shipping charge. Shipments have been prompt, and parts received are as ordered.
Since the physical store is in Atlanta and I'm in Orlando maybe that makes shipping a bit quicker than for others.
Jim Ellis VW had the parts that I needed and at an affordable price. They shipped the parts out in a very timely manner and also have great customer service. Their website makes it easy to find the parts I need, while other sites did not even picture the part or only part of it. I would definitely buy from Jim Ellis VW again.
Very fast. super quality. Thanks.
Jimellisvwparts.com is the only website I know of that gives you the ability to search for the parts you need by exploded diagram. That fact alone is what makes shopping there enjoyable.
No surprises, order arrived as promised, communication second to none. Excellent seller, will order again from this preferred source.
Fast delivery and great communication of order status
Great overall - will definitely use them again!
I'm still waiting for the delivery, Jim Ellis need to improve the delivery options.
Thank you for the speedy delivery and having the available parts needed!!
The order arrived on the date promised and was the exact part for the car.
Great seller. My local dealer told me the part would be $190 but was able to get it for $30 from Jim Ellis.
Good price, correct parts, prompt delivery.
Very satisfied with price, speed of shipping and communications with Jim Ellis VW
Great seller, helpfull website, It was an excelent purchase expirience
Quick shipping, had the part in less than a week! Price beat any local auto parts store, and it was a genuine VW part. Will shop here again!
Initial hiccups with placing order due to time difference and part being on back order, but overall very good service and extremely courteous staff leaving a pleasant experience. Always a pleasure to speak to a human who knows the product rather than a call centre. Will certainly be using them for future business for VW and Porsche.
fast and courteous sevice...kept me informed during the process
Exactly what I ordered, timely, worked
Received my order quickly and accurately. The only small issue was that I sent a follow up email after placing my online order to add another part but got no reply and the part wasn't included. Not a big deal and I will be ordering again.
Quick delivery and very well packaged. Excellent service.
Parts order was sent in a very timely manner. Although I ordered via the website ( for the lower price) the parts dept people were extremely helpful with identification and application of the correct parts numbers to ensure a correct part for the correct car on the first order.
A pleasure to use the site, a joy to communicate with the staff, I have found my new VW parts dealer for possible all my needs.
While they are located in Georgia and I am in CT , their prices with shipping were still a 40% savings on this order alone
Fast shipping easy to use website, needs to have pictures on site but I'll be back
Part was delivered promptly and there were no issues.
Excellent web page. Easy parts guide and order process.
I appreciate them checking what was ordered against the VIN number to make sure I ordered then correct parts. thanks!
Purchased two parts for VW Rialta motorhome. Called and talked to service rep. twice. Both times the rep. was helpful and knowledgable. Great price on both parts.
Quick delivery, no hassles.
The process was very easy and it was shipped and received in a timely manner
Delivery was also quick order is simple.
I want to use all means this next.
factory parts fast shiipping very helpful!
thank you alan cassetta
Freight costs were high for such small items,some minor parts didn't fit as per ordered,but overall a good service.
Outstanding, competent Service!
The website didn't let me select my car (2005 Passat TDI Station wagon), thus I ended up with the wrong parts. A call to Jim Ellis got me the correct parts within a few days. The website needs work, but the phone service was excellent!
Super service, very satisfied-thanks
Shipped Quickly. Smooth transaction.
The part came quickly via USPS. I installed the part. Works perfect!
Online parts look up is very helpful and part was in stock. Part arrived in same time as was told to me in confirmation email.
Best price around, by far.
OEM part, as described.
Reasonnable shipping and fast delivery.
What more can I expect?
Next time I need a part for my car I will ask J. Ellis VW first
I would also recommend J. Ellis VW to my friends
shipped on time. Little effort done to protect the goods; used newspaper instead of bubble wrap to protect the plastic part....
The best website for finding VW parts. They had what I need for a '98 Beetle and were price competitive.
I Received my parts promtly and was kept updated as to order progress. Prices were also wonderful.
Quick shipping, and a thoughtful followup email to make sure I was ordering the right centercap for my wheels.
Perfect fit, quick delivery.
My part was shipped right away and I didn't find a better price on it anywhere.
My part was shipped right away and I didn't find a better price on it anywhere.
Exactly what I needed to fix the 2002 Cabrio.
smooth, easy website to use and reasonable shipping costs
Very fast shipping and excellent communication.
Excellent. Fast shipping and great product.
Site is easy to navigate and the shipping was a little slow, but they had what I needed and at a good price!
Excellent service. Good communication and reasonable shipping costs. Will use again.
Prices were great, service was also great, good communication too, will return to buy from again!
It was my first time to use Jim Ellis, a great experience, I ordered a very small part for my 1991 Jetta, soon after, I realized I needed another small part, I contacted them by phone, Mark was extremely helpful adding the second part to my order.
The parts were correct in every way and I fitted them this morning, I fully intend to look for any parts through them in the future, also I would like to add that the parts arrived very quickly. Thanks guys.
Excellent parts supply at fairly reasonable cost for those hard to find parts
Seller was great. However, the shipping was slow. Why does USPS send a package from Atlanta to Nashville via Washington DC, Maryland and then Nashville. Two day delivery took six days.
Took a very long time to ship.
Quick service and reply first , It is a nice experience to shop the vw parts at Jim Ellis .
I got 2 return springs. Shipping was very reasonable. Thanks!
Great to deal with, reliable and a good source of hard to find parts.
My local dealer didn't know how to get a specific VW part number I wanted. I did a search on that number and found Jim Ellis VW. I ordered online and someone from Jim Ellis called me letting me know the part was out of stock in the US and might take a few weeks to get. I had them proceed with the order and I had the part in hand in one week. I would call that outstanding service.
The personel at the dealership was very helpful, and assisted me with my purchase in everyway. The only issue I experianced must have been with VW of North America, in which the information they had on this very expensive part was incorrect. So the parts manager did not have the correct answer as to the software that was to be installed in the piece. I had to send it to a local dealer to upload the software, which cost me more that what it should have in the end.
A) Great website with expanding diagrams to locate exactly what I needed and nothing more.
2) While installing the part on my vehicular, it allowed me more time to NOT spend with my wife.
III) I would really like the iPad; fellas, and maybe a couple of hot chicks that may work at Ellis, I am on a streak of bummers I won't bore you with. So clearly, the iPad thing, and the great customer Svc. Thx gang.
Great communications and service. Correct part shipped on time as promised. Perfect response to an issue with shipping. Highly recommended and will order from them again. Thanks!
They always deliver fast and with no problems
this was so easy to order on web site A+
I was amazed that I could find such an insignificant part. And then,
discover how to replace it using a YouTube video.
Hi I received the part I ordered and they even picked up that I had mistakenly clicked on the wrong county fro delivery saving me a lot of consern
I got the part I needed when others didn't have it. I will buy more parts from this company.